Privacy Policy

Overview

At Transform Fitness Coaching, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. 

This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the applicable privacy laws in Ontario, Canada.

By booking a service with Caren Carnegie, you agree to the collection, use, and processing of your personal information as described in this policy.

Information We Collect 

• Personal Identification Information: This may include your name, email address, phone number, mailing address, and any other information you provide during booking or in communication with us.
   
• Payment Information: If you make a payment for services, we may collect credit card or payment processing details via secure platforms.
   
• Health & Fitness Information: For clients participating in personal training, we may ask for health-related information to tailor your sessions (e.g., physical limitations, fitness goals).
   
• Session Data: Notes, recordings, or other information you share during your spiritual life coaching or personal training sessions.
   

How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and confirm bookings, payments, and service delivery.
   
• To communicate with you regarding your scheduled sessions, cancellations, or any changes to our services.
   
• To tailor our services to your specific needs and preferences, including providing personalized spiritual life coaching or personal training services.
   
• To send you updates, newsletters, or promotional material (only if you opt-in to receive such communications).
   
• To comply with legal and regulatory requirements, such as tax reporting or addressing potential legal claims.
   

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption for sensitive payment information and maintaining secure systems for storing and processing your data. However, no system can be entirely secure, and while we strive to protect your information, we cannot guarantee complete security.

We do not sell, rent, or lease your personal information to third parties. However, we may share your personal information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers, such as payment processors or email marketing platforms, that assist us in operating our business and delivering services to you. These providers are required to protect your data and use it only for the specific purpose for which it was shared.
   
• Legal Compliance: We may disclose your information if required by law, such as complying with a subpoena, legal process, or government request.
   

We may use cookies or other tracking technologies to improve your experience on our website, such as remembering your preferences or analyzing website traffic. Cookies are small files stored on your device that help us understand how you interact with our website. You can adjust your browser settings to disable cookies, but doing so may affect the functionality of the website.

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we do not take responsibility for their practices. We encourage you to read the privacy policies of any third-party websites you visit.

As a resident of Ontario, you have the following rights regarding your personal information (please note that if you are not from Ontario, you are agreeing to these rights outlined below):

• Access: You have the right to request access to the personal information we hold about you.
   
• Correction: You have the right to request corrections or updates to your personal information if it is inaccurate.
   
• Withdrawal of Consent: You may withdraw your consent to certain data uses, such as receiving marketing communications, at any time. Please note that this may affect our ability to provide you with certain services.
   
• Deletion: You may request that we delete your personal information, subject to certain legal limitations or contractual obligations.
   

To exercise any of these rights, please contact us using the details provided below.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely dispose of or anonymize it.

Our services are not directed at children under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete such information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

Caren Carnegie Intuitive Momentum Coach
Email: carencarnegiefit@gmail.com

Terms and Policies

For Sessions & Services with all affiliated names: Caren Carnegie, and/or Caren Carnegie Intuitive Momentum Coach, and/or Transform Fitness Coaching. This includes all services, such as Spiritual Life Coaching and Personal Training with Caren Carnegie. These policies apply to all websites and social media platforms operated by Caren Carnegie.

Booking and Payment Policy

 Payment in full (or otherwise mutually agreed upon) is required prior to the commencement of service, after reviewing any related contract agreements. Sessions are confirmed only upon receipt of full payment, or otherwise mutually agreed upon terms. Spiritual Life Coaching services are intended for adults aged 18 or older. Minors under 18 may participate in personal training services with consent from a parent or legal guardian.

Mental and Emotional Stability

By booking a session, clients affirm that they are mentally and emotionally stable and capable of handling the information or guidance provided. Services are not a substitute for medical, psychological, or psychiatric care and are not suitable for individuals experiencing severe mental health challenges.

Session Location and Format

Sessions (Personal Training and Spiritual Life Coaching) are conducted in one of the following formats: In-person at the gym location (for personal training services) or virtually via ZOOM. Virtual sessions related to spiritual life coaching will be recorded and offered to the client for their personal use.

Cancellation and Refund Policy

• Cancellations made more than 7 days before the scheduled session: Clients are eligible for a full refund.
  
  
• Cancellations made within 24 hours of the scheduled session: No refunds will be issued. However, clients may choose to reschedule or receive a credit for future bookings.
• Same-day cancellations or missed sessions: No refunds or rescheduling options will be offered.

Refunds and credits will not be issued for missed appointments. It is the client’s responsibility to inform Caren Carnegie of any cancellations.

Client Responsibility for Session Times

Clients are responsible for keeping track of their scheduled session dates and times. We will make reasonable efforts to update the schedule through the Transform App, but clients are encouraged to make a note of their booking to avoid missed sessions.

Liability Disclaimer

Services provided by Caren Carnegie are intended for spiritual growth, empowerment, and personal development. They do not constitute medical, psychological, financial, or legal advice. Clients are responsible for ensuring they are mentally and emotionally prepared for spiritual or transformative sessions. Any emotional response or impact is the client’s responsibility, and additional support should be sought from licensed professionals if necessary.

Caren Carnegie is not liable for any direct or indirect damages, losses, injuries, or consequences resulting from the use of information provided in any service, including emotional or psychological impacts, actions taken based on guidance, or outcomes from coaching sessions.

Confidentiality Policy

All client information shared during sessions is kept strictly confidential. This includes any personal details, stories, experiences, or insights received during readings, coaching, or intuitive channeling. Any information collected for booking purposes is securely stored and not shared with third parties without consent, unless required by law.

Code of Conduct

All sessions are held in a space of respect, openness, and professionalism. Harassment or disrespectful behavior will not be tolerated and may result in immediate termination of services without a refund. By booking a service, clients agree to engage respectfully and cooperatively during their sessions.

Emergency and Crisis Situations

The services offered by Caren Carnegie are not suitable for emergency situations or severe psychological crises. Clients experiencing such situations are strongly advised to contact emergency services or a qualified mental health professional. For emergencies, please dial 911 or proceed to the nearest emergency room.

If Caren Carnegie identifies that a client is in a state of crisis or experiencing severe mental health challenges, she reserves the right to notify the appropriate authorities to ensure the client receives the necessary support and care.

Changes to Terms and Policies

Caren Carnegie reserves the right to update or amend these terms and policies at any time. Any changes will be reflected on the website, and clients are encouraged to review these terms periodically.

Liability Waiver

Acknowledgment of Skills

The Client acknowledges that Caren Carnegie (and/or all affiliated names) possesses skills and knowledge acquired through training and certification from Canfitpro and Transformation Academy. Caren continuously strengthens and refines these abilities through personal development, experience, and ongoing practice. Caren’s background includes life skills, personal experience, knowledge, and wisdom, particularly in areas such as physical wellness, mindfulness, addictions, personal growth, spirituality, and emotional wellness.

Disclaimer Regarding Professional Advice

The services provided by Caren Carnegie (and/or all affiliated names included in this document) are not a substitute for professional advice or services that a client may require. Clients acknowledge and agree that:

• Medical Disclaimer: The services offered are not a replacement for medical diagnosis, treatment, or advice from qualified healthcare professionals. Always consult a licensed medical provider for any health-related concerns, treatments, or conditions.
  
  
• Psychological Disclaimer: The services provided do not replace counseling, therapy, or other psychological or psychiatric care. Clients experiencing severe emotional distress or mental health conditions should seek guidance from licensed mental health professionals.
  
  
• Financial Disclaimer: The services provided do not include or replace professional financial advice, planning, or investment services. Any financial decisions are solely the client’s responsibility, and they should consult with a licensed financial advisor or planner when needed.
  
  
• Legal Disclaimer: The services provided are not a replacement for professional legal advice. For any legal matters, clients should consult with a licensed attorney.
  
  

The insights, guidance, or information received during sessions are intended for personal growth, spiritual growth, empowerment, and personal development purposes only. Any action taken based on the services is the sole responsibility of the client. Caren Carnegie (and her affiliated entities) are not liable for any consequences resulting from the client’s interpretation or application of the services.

Client Responsibility

The Client assumes full responsibility for their own physical, emotional, and mental well-being and the suitability of receiving spiritual guidance, mentorship, and/or coaching services from Caren Carnegie (and/or all affiliated names included in this document). The Client agrees to seek appropriate treatment and diagnosis from qualified medical professionals when needed. The Client acknowledges that engaging in the services provided is entirely voluntary and understands that the results or outcomes may vary based on their personal situation and circumstances.

Waiver of Claims

The Client hereby fully and irrevocably releases and waives any and all claims, demands, liabilities, and damages against Caren Carnegie (and/or all affiliated names included in this document) arising from the Client’s participation in, or reliance upon, the services provided. This includes, but is not limited to, claims of negligence, breach of contract, physical injury, emotional distress, or psychological harm. This waiver extends to all claims whether arising under contract, tort, or any other legal theory.

Release of Associates

The Client further releases and discharges all partners, associates, instructors, employees, or other individuals involved in the delivery of spiritual guidance, mentorship, and coaching services by Caren Carnegie (and/or all affiliated names included in this document), from any and all claims for damages or loss, including claims arising vicariously through their association with Caren Carnegie and her services.

Assumption of Risk

The Client acknowledges that engaging in personal training services, spiritual guidance, mentorship, and/or coaching inherently involves certain risks, including but not limited to physical risks, emotional responses, spiritual experiences, or uncovering deep personal issues. The Client voluntarily assumes all risks related to their participation and engagement in these services.

Supplemental Waiver

The Client understands and agrees that this waiver supplements any other agreements, contracts, or forms executed between the Client and Caren Carnegie (and/or all affiliated names included in this document). This waiver remains enforceable as an independent and severable provision, even if signed in addition to other contractual documents.

Confidentiality

All information provided by the Client to Caren Carnegie (and/or all affiliated names included in this document), whether shared verbally, electronically, in writing, or through any other form of communication, shall be held in the strictest confidence. This confidentiality obligation extends beyond the termination of the relationship for any of the services provided and survives the cessation of services indefinitely.

By booking a session or engaging in services with Caren Carnegie (and/or all affiliated names), the Client acknowledges and agrees to the above terms and conditions, and waives any and all liability associated with the services.